Challenge
Appointment requests arrived by phone during busy clinic hours and were recorded on paper. Reminders were manual, no-shows were high, and each location had inconsistent online information.
Solution
An accessible website with per-speciality and per-location pages, online appointment requests routed to the right location, automated confirmations and reminders, and consistent local listings.
Scope of work
- Accessible website with location architecture
- Appointment request routing per location
- Automated confirmation and reminder flows
- Local listing consistency and review workflow
Outcome
Results for this engagement type are documented internally and shared during a sales conversation where they can be put in context. Published figures appear here only after client approval.